Back Market Review 2024
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Back Market is an online marketplace for refurbished items, offering lower prices. But is it legit? Here, we take a look at how the platform works.
Are you considering buying from Back Market, but aren't sure if it's safe? Buying refurbished items can be an excellent way to save money, and Back Market is one of the best places that offer affordable refurbished items. While substantial discounts on the marketplace may be appealing, is shopping there really worth it?
In this article, we'll look at Back Market, how it works, and what customers have to say about it. Moreover, we will share some tips to help you have the best shopping experience.
What Is Back Market?
Back Market is an online marketplace where refurbished items are sold for incredibly low prices. Most of the marketplace is dominated by electronics, with a small share of home and kitchen products. However, the marketplace is slowly morphing into other categories.
According to the Back Market help center, the company is headquartered in France, but serves customers in more than 14 European countries and the United States.
How Does Back Market Work?
Back Market provides a marketplace for third-party sellers to sell discounted refurbished items. Therefore, it acts as a middleman between sellers and consumers. Whatever customers buy is shipped directly from the merchants themselves.
Does that mean buying from there is risky, since third-party sellers can't be trusted? That's not the case, and there's a good reason for it: not everyone can sell on the marketplace. Only one-third of merchants are approved to sell on their marketplace following a rigorous vetting process.
For the company to deliver on its promise, it ensures that products sold on the marketplace come from a legit vendor, they are in good condition, and sellers are capable of delivering what is promised. However, does the marketplace treat its customers as kings, and is it legitimate?
Is Back Market Legit?
Without any doubt, Back Market is a legitimate marketplace. Here's why:
- Founded in 2014, the company has been operating for more than eight years.
- Since the company has expanded to almost 15 countries, it is not a shady business.
- The company has good ratings on Trustpilot, suggesting its customers are satisfied.
- Marketplace sellers are verified, so there's a smaller risk of getting scammed.
- In addition to offering 1-2 years of warranty, the company offers a 30-day money-back guarantee.
The reasons above can lead one to believe that the company is trustworthy. However, before you make a purchase, read what others have to say about the company and find out how to make a safe purchase.
What Do Shoppers Think of Back Market?
Back Market (US) has an excellent rating of 4.5 out of 5 on Trustpilot, and more than 80% of ratings are 5 stars. The marketplace ratings are also astonishing in other locations. This clearly shows how satisfied the customers are with Back Market. Furthermore, it indicates that their vetting process for approving limited sellers has been quite effective.
However, like any brand or company, they also have unhappy customers, citing the following concerns:
- Serious technical issues with the purchased items.
- Items can be damaged or have broken screens.
- There is no refund on the order placement fee, even if the order is canceled.
- Some sellers do not always provide after-sales support.
- Bad experiences with Back Market customer support.
However, there are more satisfied customers than unhappy ones, as mentioned earlier. So, the main question is: "How can you avoid facing the same issues that unhappy customers have faced and be satisfied with your purchase?"
Tips to Shop Safely on the Marketplace
First, always look for Certified Renewed products when browsing the Back Market. These items are refurbished by the brands themselves and not by third parties. This makes these products more trustworthy. Although they may cost a bit more than third-party sellers, they're worth the extra expense.