Charlotte Russe Review 2024
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Are you looking for trendy women’s clothes, fashionable shoes, or accessories? You might want to check out Charlotte Russe. Being in business for over half a decade the brand has attracted a lot of attention hence this Charlotte Russe review.
The brand is all about accessibility and affordability for the everyday woman looking to spruce up their wardrobe. From dresses to tops, bottoms to joggers, sweaters to sweats, the brand continues to offer an array of merchandise for a myriad of fashion attitudes.
Unfortunately, the brand has had its ups and downs and not many know what’s going on with the brand. Keep reading as we review the brand and its products, plus answer your top questions about them.
About Charlotte Russe
So what’s a charlotte russe?
Charlotte Russe is a private retail company that operates in the United States, headquartered in San Francisco, California. It was founded in 1975 by Daniel Lawrence and the mission was to offer women, mainly teens and those in their twenties, a store where they can shop an assortment of products at affordable prices.
Before the company filed for bankruptcy in 2019, it had over 560 stores across 135 locations, meaning the company went all out to provide women with contemporary clothing, footwear, and accessories for their everyday life. They stock merchandise that appeals to women across a broad spectrum of fashion attitudes like cultural profiles, socioeconomic, and demographics.
Throughout the years, the brand continues to remain trendy and based its success on defining and capitalizing on its customer’s fashion preferences.
But what’s most exciting about the brand is that they provide trendy products at value price points and embody stylish architectural and storefront designs that attract and appeal to their target women. From casual to official, dressy to contemporary, the Company offers the best destination for your clothes, footwear, and accessory shopping.
Pros
- Readily Available: Since 2019, the brand has had over 190 stores across multiple locations to help their customers better access their products. Moreover, they also allow for online shopping via their website and third-party stores like Amazon.
- Variety of Merchandise: Charlotte Russe sells all types of clothing, plus they have complementary footwear and accessories in stock.
- Affordable Prices: One of their biggest selling points for the brand is that they aim to offer value for money with unbeatable prices, promotions, and discounts.
- Locally Manufactured Clothes: Their clothing collection is made in the USA which means their goods will be cheaper.
Cons
- New Management: With the new owners running the business, there have been mishaps such as stringent policies that many aren't aware of as they shop.
- The brand no longer allows the fitting of clothes in stores.
- Inaccurate Sizing: There have been many complaints that the sizing chart offered by the brand doesn't represent the sizes causing many to get the wrong sizes.
Sign Up for Charlotte Russe
Signing up for Charlotte Russe is straightforward; you simply register online via their website. To register, you’ll need to input your first and last name, email address, and password. With the new account, you’ll get regular updates and news about them plus receive advanced notice of sales, exclusive deals, and promotions.
Where to Buy Charlotte Russe
If you haven’t shied away from Charlotte Russe customer service, then you might want to still purchase a few items. As we’ve mentioned above, Charlotte Russe stores have greatly reduced by over half their original store number. But, you can simply use the website’s store locator to find your nearest store location. As the brand aims to get fully back on its feet, the website offers store locators for 190 of its locations.
Charlotte Russe Shipping and Return Policy
Upon order confirmation, the brand will process the order and ship it within 48 to 72 hours. All their orders are shipped via UPS SurePost, and they only ship on working days (Monday to Friday). As for the costs, you get free shipping for purchases worth $100 or more (excluding taxes) and pay a non-refundable cost of $6.95 for goods under the $100 threshold.
Transit times for your delivery highly depend on the location where New York and Ohio get shipments in 2 to 3 days while Arizona, California, Hawaii, and Puerto among other cities have an estimated transit of between 6 to 28 working days. Note that they don’t ship to several locations like Marshall Islands, US Virgin Islands, military APO, Palau, Samoa, Northern Mariana Islands, and the Federated States of Micronesia.
You can track your order online in transit as it’s shipped to your destination by simply entering the order’s tracking number from their website.
If you want to calculate your shipping costs, you can use the free shipping calculator visible at the bottom of the shopping bag to view if you’re eligible for free shipping.
Charlotte Russe Return Policy
As for their return policy, they have two sets of policies depending on whether it’s an in-store or online purchase.
For in-store purchases, you can return the product for exchange or store credit (no refunds) within 14 days of purchase. Ensure the merchandise isn’t damaged, washed, or torn, and have the tag accompanied with the valid receipt when you come in for a return, otherwise, you’re not eligible for store credit. After the return, you’ll have to provide your name, address, phone number, and signature for auditing purposes.
For online purchases, you can return the item to the store or return it by mail. Now, for in-store returns, carry the product and your invoice order to the store for a full refund processed to your original payment method. For returns by mail, you can return the item 30 days from the original order date. You must return the item unwashed, undamaged, and with accompanying invoice and tags.
To process the return, find the return form included in the package and fill it out with your order number, SKU number, and return code. In case you lose the form, you can simply download a blank one from their website. Package the product securely (preferably in its original packaging) and return it with the invoice and return form.
Send the package to the appropriate postal address depending on location. They have three postal addresses:
If you’re shipping from California, Alaska, Texas l, Colorado, Wyoming, Nevada, Idaho, North Dakota, Kansas, Hawaii, Nebraska, Arizona, Montana, Utah, Oregon, Washington, New Mexico, Oklahoma, or South Dakota.
Use the address below:
Charlotte Russe Online Returns
22000 Opportunity Way
Riverside, California
92518
For Iowa, Alabama, North Carolina, Ohio, Arkansas, Indiana, Connecticut, Mississippi, Wisconsin, Vermont, Maryland, West Virginia, Delaware, Massachusetts, Rhode Island, New Hampshire, Pennsylvania, Michigan, Louisiana, Virginia, Maine, Minnesota, or Missouri, there’s a different address. As well as for Kentucky, Tennessee, Florida, South Carolina, and Georgia. You can find these addresses on their site.
More about Charlotte Russe Returns:
Send your returns with a traceable carrier such as USPS, UPS, or FedEx to avoid the product getting lost in transit. Once the product is well received and processed in their warehouse you’ll get a “Notice of Refund” via email with a copy of the refund processed within 5 to 7 days of the return.
Note that online returns are only eligible for refunds and not exchanges. All intimate apparel, cosmetics, swimwear, and jewelry are final sale and aren’t eligible for exchanges, returns, or refunds. All final sale goods can’t be returned or exchanged either. Lastly, if you bought an item via Amazon, you can return it for an exchange or refund.
Items purchased under buy one get one free promotion can be exchanged in-store and are eligible for full refunds. If you receive a damaged or defective item in your order, you reach out to their Customer Service team at cs@charlotterusse.com with a photo of the item.
Lastly, depending on the holiday, the brand will also give a detailed return policy as to when and how you can ship back items to their warehouse.
Promotions & Discounts
The brand offers charlotte russe coupons and discount codes to help you save even more money. The discount codes are to be input during checkout so they can reflect.
Another promotion is by getting gift cards. You can purchase one at the store and redeem them for lower prices. Unfortunately, these gift cards can only be redeemed in-store, as at the time of writing this review the brand isn’t yet able to redeem the cards or discount cards online.
The last promotions you can get are seasonal discounts such as during Valentine’s, Easter, November Black Friday, Thanksgiving, or Christmas.