Tillys Review 2024
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Tillys is a genuine well-established clothing website with a strong social media presence. The company claims it offers excellent service and a great shopping experience to customers and that its customer service team is available and always on standby to address any issues with orders via phone, email, or live chat. Unfortunately, Tillys’ customer reviews say otherwise. In fact, the company enjoys very terrible ratings across various review sites; hence, you should be careful when using this service.
Tillys is an American retail clothing company that sells an assortment of branded apparel, accessories, shoes, backpacks, and more. The company sells heavily-discounted items, has a Rewards Program where users can earn points, and offers students discounts on purchases. However, is Tillys authentic? Can you trust them despite the numerous negative reviews across various review sites? Please keep reading to find out more about Tillys and whether they are worth your time and money.
What is Tillys?
Tillys is a well-established US-based clothing store headquartered in Irvine, California and currently operates 246 total stores across 33 states in the United States, in addition to its website. Its focus is on casual clothing, footwear, and accessories aimed at young adults, and it also provides clothing for girls and boys. They equally offer branded clothing and have a pop-culture section on their website with apparel related to popular TV shows and films.
The site boasts discounts and fast shipping and accepts all major credit cards. They also promote strong social responsibility and invest in schools and universities.
Although it is a legitimate website, due to its fast-fashion style, prompt shipping, and, in some cases, next-day delivery, it can be hard to live up to this promise. Numerous reviews highlight items not arriving on time, sizing not being accurate, difficulty obtaining refunds, and a poor experience with the customer service team.
Is Tillys legal and safe or a scam?
Tilly’s website is safe to access and has a secure connection on both Microsoft Edge and Google Chrome. When searching for the website through Google Chrome, it appears at the top of the search results, and McAfee web advisor also confirms that the site is safe to use. Tilly’s site security certificate is valid and confirms that any payments made on the website are secure and cannot be intercepted.
As the site is secure and the company is legitimate and well-established, we felt safe using the website and could find no evidence that this was a scam. It also has a lot of reviews and feedback to verify its legitimacy.
Tilly’s domain registration was created 24 years ago. There is only one website for Tilly’s clothing, which is their genuine website. The website also has a detailed Privacy Policy telling the customer how their data is used and stored. It also has contact details to enable customers to request the deletion of their data or ask any questions they may have about their data.
Is Tillys reliable and trustworthy?
Unfortunately, Tilly’s overall web ratings are low and overwhelmingly negative. They are rated as bad on Trustpilot, with an overall rating of only 1.9 out of 123 reviews. On their Facebook page, they have received 1.6 stars out of 5 based on the opinion of 107 people. Sitejabber rates them 1.71 stars out of 5 from 282 reviews.
These reviews don’t speak well for the company, and they indicate that most customers are generally dissatisfied with their purchases. Most dissatisfied customers mention customer service, gift cards, and business days problems.
Tillys offers a return and refund policy as long as the items are returned within 60 days of purchase in their original condition. The original cost of shipping is, however, non-refundable.
There are no scam reports for the Tillys website. Scam Detector confirms that the website is not fraudulent but goes on to advise that customers should always exercise caution with any website.
Tillys customer service contact details are stated on their website. They can be contacted via phone, email, or live chat, and they also list the customer service operating hours. They can also be contacted via their social media channels. However, their negative reviews often cite various issues with customer service, most claiming they are unreliable, dishonest, and severely lacking.
Pros:
- Affordable
- Branded items available
- Easy to navigate website
- Good range of clothing and accessories
- Flexible payment options
- Offers reward points
Cons:
- Poor customer trust score
- Poor customer service score
- Difficult to obtain refunds
- Unreliable sizing guides
- Issues with placing orders on the website